BMG Music Services--Once You Check In, You Can Never Check Out.
By Jeff Smith
THE POSSIBILITY exists that BMG Music Services is not a
den of thieves. I say this in the spirit of journalistic objectivity,
a basic sense of fairness, and an abiding desire to avoid litigation.
Despite dolorous personal experience with the firm, and a preponderance
of evidence to the contrary, I am willing to concede that my victimization
by BMG may be the tragic confluence of random misfortunes, focused
by uncaring fate into a maelstrom of harassment and injustice.
Then again, the sons-of-bitches may just be out to screw me and
laugh about it.
I could be convinced of either option.
A bit of background may be in order:
It began, as many sad tales do, with my brother. Dave wanders
the planet under a cloud, much like that guy in Little Abner with
all the consonants in his surname. Joe something. I think it's
a sort of literary device Dave employs to remind himself his folks
came from New England. Anyway he talked me into signing up for
this record club so he could get five free albums. He said I'd
get a bunch of free or cheap music and then after a while I could
either talk my kids into signing up so I could get more, or just
quit. It sounded like a pyramid scheme and I wasn't sure whether
it was Dave who was running the scam, or the music service itself.
I talked to a couple of other people who had joined such clubs
and they said they just paid for a couple of albums and then quit
paying and kept the albums and eventually they quit and then rejoined
and got a bunch more free stuff, and so on. Over and over.
One of the people who told me this wound up stiffing me for three
months' rent, so I ignored her advice.
I signed up with BMG and over a period of three years got just
about every country CD I ever wanted and a lot that I didn't,
and finally got my initial contractual obligation paid-up, and
wrote on my monthly invoice that I wanted to quit, and that was
that.
Until a few months later when I got a huge packet of stuff from
BMG, saying they missed me and had been crying themselves to sleep
at night since I quit, and would I please rejoin so they could
give me five free CDs? So I did. And went along like a good little
customer for another year or more, until I was getting down to
ordering stuff like Homer and Jethro Play Rachmaninoff on the
Ocarina and decided it was time to disenroll again. For good.
So I wrote a little note and returned my monthly invoice, and
didn't hear from them for many moons. I did get a bill informing
me there was this matter of a CD they sent that I had not refused
or returned and the matter was going to be referred to collection,
so I grudgingly paid up and went to sleep again...
...Until, out of the blue, I get another monthly letter from
BMG, asking what I want to buy this billing cycle. I zipped the
invoice back, re-stating my resignation. A few days later an unsolicited
CD shows up in the mail. I look all over the paperwork and can
find no 800 phone number to call. I go through my files and find
a number I can call, but it costs money. I try it and get stuck
on hold for 10 minutes and hang up in disgust. I decide the hell
with them: I've notified them in writing that I quit, so my legal
and moral obligations are at an end.
Next month the same rigmarole. This time I find an e-mail address,
so I compose a curt note of resignation and hit send.
Next month, same old shit.
But a week later I get a phone call from BMG, offering me this
terrific opportunity to get something else cheap. I interrupt
to tell the telemarketer that I know it's not her fault, but that
since she represents BMG, I'm going to burden her with the Classic
Comics version of this long and tedious tragedy, and will she
please FOR THE LOVE OF JESUS let BMG know that I really, really,
really do quit, and if they want their fucking CDs back, they
can drive out to my house and pick them up, because I'm not wasting
my time or money mailing back a bunch of crap I didn't ask for,
and specifically informed them I would not accept.
She said she would. I invested very little faith in her assertion.
This morning my mailbox held a letter "politely" reminding
me that BMG thinks I owe them $21.37 for a CD sound track to The
Horse Whisperer.
Twenty-one-dollars-and-thirty-seven-cents. Even if I were a club
member and actually had ordered this album, this would be a ripoff.
But I decided to take one run at getting through their thick
skulls, so I called the non-toll-free number, and waited on hold
for five minutes. And hung up. And got madder and madder and gave
it an called again. And got nowhere. So I sat breathing deeply
for a half hour and tried a third time. After eight minutes on
long-distance hold, at ruinous cost--which you and I both know
is calculated by BMG to make it such a pain in the ass to call
and complain that you finally just give up and send the bastards
the money, and keep on sending the bastards the money until you
die, whereupon your heirs have to start sending the bastards the
money--I finally heard a human voice on the other end of the line...
...So I told her the whole story. And she said she would immediately
disenroll me. And I believe her.
But she said I owed BMG for three CDs they sent me. And I told
her again that I had notified her company on three separate occasions
that I quit; and that I feel no legal or ethical obligation to
return or to pay for merchandise they sent me, against my stated
wishes to the contrary, and that they can hound me until we are
no longer young, but that I will not pay.
And that I will make them wish they never heard of me.
I don't know if she believed me. But her employers will.
Art You Can Eat
WHILE WE HERE in Patagonia suffer the outrage of gourmet
pizza, you in Tucson enjoy the real thing--actual pizza--with
uplifting aesthetic accompaniment thrown in for free. Norma at
the Yankee Doodle on Grant near Campbell continues her fight against
traffic congestion and an uncertain future by trotting out the
entertainers and artistes. She's turned Tucson's protean pizza
joint into a weekend rock club, featuring no less than Howe Gelb
and other luminaries; but come next week, she's going entirely
off her nut and throwing an art show. Multi-media, no less.
This is not some macramé and drip-candle crafts fair of
the kind you find at the swap meet. Norma and Susan Delaney, who
occupies the odd niche of curator for a pizzeria, will be featuring
art of the challenging and impenetrable sort, plus music of both
pre-recorded and live varieties. It's happening Saturday and Sunday,
November 7 and 8, from 9 a.m. to sundown for the art part, and
9 p.m. to closing for the rock and roll.
And if you wonder why I'm shilling for this shameless promotion,
it's because I've been going to the Yankee Doodle for 45 years,
ate there on my wedding night, 30 years ago, and the pizza is
just as wonderful as it ever was. Plus I get a free one for this.
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